Privacy Policy

Pretty straightforward here. We use your data to:

• Schedule and perform repairs, restorations, and maintenance work
• Send you service quotes, invoices, and receipts
• Keep records of what we've done to your vehicle (trust me, this saves headaches later)
• Order parts specific to your classic's needs
• Give you updates on your vehicle's progress
• Handle warranty claims or follow-up work
• Send occasional reminders about maintenance schedules (if you've opted in)

We won't spam you or sell your details to random companies. That's not how we roll.

Your info stays locked down tight in our shop. We only share when absolutely necessary:

• Parts suppliers (they need vehicle specs to ship the right components)
• Payment processors (gotta handle transactions securely)
• Insurance companies (only if you authorize it for claims)
• Specialty contractors (like upholstery guys or paint specialists we trust)
• Legal authorities (if required by Canadian law - rare but gotta mention it)

Everyone we work with signs confidentiality agreements. We've been burned before, learned that lesson.

Our website uses some basic cookies - nothing creepy, promise. Here's the deal:

• Session cookies so the site remembers you're browsing around
• Analytics to see which pages folks actually look at (helps us improve stuff)
• Contact form data temporarily stored so your message doesn't vanish

Most browsers let you block cookies if that's your thing, though some features might not work perfectly. We're not tracking your every move across the internet - got better things to do, like rebuilding carburetors.

We hang onto your information for as long as it's useful and legally required:

• Active service records: kept while you're a customer and for 7 years after (Canadian tax and business law stuff)
• Vehicle history: maintained indefinitely - seriously helps when you come back years later
• Payment records: 7 years minimum for accounting purposes
• Marketing preferences: until you tell us to stop

Once we don't need something anymore, it gets properly deleted or shredded. No sense hoarding data we'll never use again.

Under Canadian privacy laws, you can:

• Ask to see what info we've got on you
• Request corrections if something's wrong
• Tell us to delete your data (with some legal exceptions)
• Opt out of marketing emails anytime
• Ask how we're using your information
• Withdraw consent for certain uses

Just shoot us an email at service@gloomspireethernal.info or call (604) 555-8742. We'll handle it within 30 days, usually way faster.

We take security seriously - like carburetor-tuning seriously. Here's what we do:

• Encrypted storage for digital records
• Locked filing cabinets for paper documents
• Limited staff access (only folks who need it for their job)
• Secure payment processing through certified providers
• Regular backups (learned that one the hard way)
• Firewall and antivirus protection on all systems

Nothing's 100% foolproof, but we've put in solid safeguards. If there's ever a breach, we'll let you know right away.

Laws change, our business evolves, so this policy might get updated from time to time. When we make changes:

• We'll update the date at the top
• Major changes? We'll send an email or post a notice
• The latest version is always on our website

Checking back occasionally ain't a bad idea if you're curious about updates.

Got questions about how we're handling your info? Don't be shy - we'd rather you ask than worry.

Reach out anytime:

Email: service@gloomspireethernal.info
Phone: (604) 555-8742
Visit us: 1847 Industrial Way, Vancouver, BC V6H 3Y4

We're here weekdays during business hours, and we'll get back to you quick. If you think we've messed something up privacy-wise, you can also file a complaint with the Office of the Privacy Commissioner of Canada.